KIINTEISTÖVIRKUT OY/ LEVIN HUONEISTOLOMAT

Keskuskuja 4
99130 SIRKKA

Kiinteistövirkut Oy/Levin Huoneistolomat complies with the following conditions when ordering, reserving and canceling the ordered services.
These terms become binding on both parties when the customer has made the advance payment mentioned in the terms of the contract.

BOOKING AND PAYMENT

After making the reservation, the customer receives a confirmation with directions to the accommodation and key contact information. The reservation is confirmed when the customer has paid the advance payment (30% of the accommodation price) and office expenses of €15 (incl. VAT 24%) by the due date. If the reservation is made later than eight weeks before the start of the stay, the advance payment is not charged separately. The final payment must be paid four weeks before the start of the rental period.

ONLINE RESERVATIONS When the customer books accommodation from Levin Huoneistolomat online service, the customer accepts these Booking Terms and is responsible for
the invoice(s) regarding the reservation and the Booking Terms and Conditions for themselves. The reservation takes effect when the advance invoice (final invoice) has been paid in full.

CANCELLATIONS Cancellation must ALWAYS be made in writing to Kiinteistövirkut/Levin Huoneistolomat.
FAILURE TO PAY IS NOT A CANCELLATION!

IF THE CUSTOMER CANCELS THE RESERVATION:
30 days before the start of the rental period, the pre-booking fee and the final payment will be returned minus the office costs of €15 and the cancellation fee of €65. Later than 30 days before the start of the rental period, the entire rent will be charged.

If the price of a single accommodation object is €3,000 or more or the duration of the accommodation is four (4) weeks or longer, the amount equal to the advance payment and office costs will be withheld from the cancellation of the reservation.

In case of a sudden illness or death in the family or other exceptional situation that prevents the trip, the customer must ensure that their own travel and accident insurance covers the costs of the reservation, if the event leads to the need to cancel the reservation. The cancellation must be reported immediately to Kiinteistövirkut /Levin Huoneistolomat.
The international and domestic travel restrictions caused by the Covid-19 epidemic do not entitle you to cancel a reservation on the basis that the booker or those staying at the destination cannot enter to arrive at the time of the reservation. Travel restrictions do not constitute a Force Majeure situation.

The cancellation is considered to have taken place at the moment when information about the cancellation has been received by Kiinteistövirkut/Levin Huoneistolomat.

If the customer shows that the cancellation was made and sent to the right address at the right time, the cancellation will be accepted, even if it is late or does not arrive at all. If the customer changes the date of the vacation, it is considered a cancellation of the previous order and a new reservation.

The customer makes sure that they have their own travel and accident insurance that covers the costs if something happens to them during the trip.

KIINTEISTÖVIRKKU’S RIGHT TO CANCEL THE BOOKING
If there is an obstacle that is overwhelming and independent of Kiinteistövirkut Oy/Levin Huoneistolomat, force majeure, e.g. fire or water damage, Kiinteistövirkut Oy/Levin Huoneistolomat can cancel the reservation. In this case, the customer has the right to get the rent back in full. If the payments related to the reservation are not paid on time, Kiinteistövirkut/Levin Huoneistolomat has the right to cancel the reservation.

HANDOVER OF KEYS

The key is given to an adult (identity proof) against paid receipts. The keys to the vacation rental are handed over to the customer the day before the rental period begins, at the estimated time of arrival that they have informed the owner or the key giver by phone. The key giver has the right to charge a € 10 deposit for the keys, which is returned when the keys are brought back.

LOST KEY

The loss of the key must be reported to Kiinteistövirkut Oy immediately, if the key(s) are not found, the customer will be charged the costs of a new key and serialization of the lock. The manager of the accomodation has the right to charge compensation for the delivery of keys, etc. according to her price list. which has not been agreed in advance.

STAY AT THE HOLIDAY ACCOMODATION

The holiday accomodation is available to the customer from the day of arrival at 17:00 until the day of departure at 11:00. The rent for holiday accommodation includes bed linen, basic tableware and heating, lighting, cleaning equipment and cleaning agents, and toilet paper. The normal temperature of the accommodation is 20-22 C.

If the destination does not include cleaning or linens and towels, the customer brings their own linens and towels and is responsible for cleaning the holiday cottage.
If bed linen and towels are ordered less than 3 days before the start of the stay, 25% and a delivery fee of € 30 will be added to their prices (does not apply to reservations made less than 3
days before the start of the reservation). The use of sleeping bags is prohibited.

If cleaning has not been performed during the rental period and at the end of it, the owner or forwarder has the right to charge a double cleaning fee. Even if departure cleaning has been ordered or is included in the rental price, the apartment must be left in a normal living condition. If furniture has been moved, it must be put back in its place and intact. When leaving, the customer takes the trash to the designated places and puts the dirty dishes in the dishwasher and the machine on. Kiinteistövirkut Oy / Levin Huoneistolomat is not responsible for the customer’s belongings stored in the apartment or left there.

SMOKING is strictly prohibited in the accommodation facilities. If there has been smoking in the accommodation, we will charge cleaning costs (min. € 500). Kiinteistövirkut Oy / Levin Huoneistolomat is not responsible for allergy symptoms or other problems caused to the customer by unauthorized smoking or animal dust. The ban on pets mentioned in the property description of the accommodation does not guarantee that the property is suitable for people with allergies.

If the rental of the accommodation includes lift ticket(s), the customer is obliged to ensure that the ticket(s) are returned to the apartment by 11:00 on the day of departure. The owner of the accommodation or their representative has the right to collect the costs incurred for renewing the Lift Tickets from the customer.

DAMAGES The customer is obliged to compensate the owner directly for any damages caused to the accommodation or its movable property.
The damage caused must be reported immediately to the caretaker of the accomodation.

NUMBER OF PERSONS The accommodation may not be used by more people than indicated. The use of a tent, mobile home and trailer on the resort property without the owner’s permission is prohibited. Bringing pets to the accommodation must be discussed when making a reservation, pets are not allowed in some cabins/apartments (see property description). The customer is obliged to repair the pet’s waste from the yard environment and to compensate the owner of the accommodation for any damage caused by the pet to the accommodation or its furniture. Any damage must be reported immediately to the caretaker of the property.

CHARGING OF ELECTRIC AND HYBRID CARS in accommodation is prohibited, unless specifically mentioned.

COMPLAINTS All remarks and complaints related to the accommodation facility’s equipment and condition must be addressed immediately after the issue arises and during the vacation to the facility’s owner or forwarder. If the customer is not in contact, during the rental period, with the the property manager or

with Kiinteistövirkut Oy / Levin Huoneistolomat, the customer is not entitled to any refunds. If the matter is still not fixed, the customer can make a written complaint to Kiinteistövirkut Oy during the accommodation reservation. If the customer and the cottage owner cannot get to
an agreement, the customer can refer the dispute to the Consumer Complaints Board.

Kiinteistövirkut Oy/Levin Huoneistolomat is not obliged to compensate for natural conditions, insects, moles, other animals, unexpected weather changes, construction work on neighboring plots, or problems caused by a third party (e.g. interruptions in the water, electricity or TV network) or equipment or other changes made by the owner that are not reported to Kiinteistövirkut/Levin Huoneistolomat.

Kiinteistövirkut Oy/Levin Huoneistolomat is not responsible for printing errors in the brochure or for changes made after printing.

The rights to price changes are reserved.
Value added tax according to current legislation.

KIINTEISTÖVIRKUT OY / LEVIN HUONEISTOLOMAT RESERVE THE RIGHT TO CORRECT ERRORS IN THE PRICE INFORMATION
Incorrect price information does not bind Kiinteistövirkut Oy/Levin Huoneistolomat if the price is so clearly incorrect that the customer should have understood it. Such a situation is e.g. if the difference between the declared price and the actual price is significantly large or the incorrect price can be considered exceptionally low compared to the general price level.

APPLICABLE LAW AND JURISDICTION OF DISPUTES
The contracting parties strive to resolve disputes arising from the contract through mutual negotiations. If an agreement cannot be reached during the negotiations, the customer can take the matter to the Consumer Disputes Board or the district court of Lapland. Finnish law applies to the contract. Kiinteistövirkut Oy/Levin Huoneistolomat is not responsible for changes beyond our control that have appeared after the publication of these terms and conditions.

WELCOME TO LEVI AND HAVE A NICE HOLIDAY!